Case Study: Dyson Call Center Relocation

  • Company
    • Dyson, Inc.
  • Project 
    • Call Center Relocation Project
  • Challenge
    • Dyson moved into their River North office in 2007 and ever since staff continued to expand to support their new product lines.  After multiple attempts at a short term solutions proved to be inadequate in a building with a 3% vacancy rate, it was clear a more holistic solution had to be found. 
    • After an additional tenant improvement was completed by expanding into the last available unoccupied space in additional tenant improvement into an adjacent spaceby expanding nternal reconfigurations to find adequate desk space for staff proved to not solve the issue of space and being located in a building with a 3% vacancy rate, it was clear another solution had to be found.
    • Dyson was unable to adequately provide desks for their staff in their 600 W Chicago Ave Headquarters.  house their employees in their office in the designated Chicago Landmark building they reside. 
  • Services Provided
    • Programming: On prior projects with Dyson the Architect would create the Programming document for a new space but because of my long term relationship with Dyson and my deep understanding of their culture I was asked to build the preliminary Programming document to speed up the vendor selection, budget creation, and schedule creation. Programming/scope document included space required for business functions, Information Technology requirements, and FF&E requirements.
    • Vendor Selection: Created the RFP for Architect and General Contractor based on criteria presented by Dyson. Sent out Request For Pricing to interested Architects & General Contractors; reviewed bid documents; interviewed Architects & General Contractor; vetted vendors and presented Dyson with top 2, and worked with Dyson for vendor selection.
    • Budget: Worked with Dyson, Architect, and General Contractor to create a rough budget to help with the building selection process to include contingency with purchasing a new building.
    • Schedule: Worked with Dyson, Architect, and General Contractor to create a rough schedule prior to permit approval including potential issues and risk to the schedule and budget.
  • Solution
    • To better manage growth the decision was made to relocate the call center from their River North office to the suburbs to allow for continued growth of other corporate functions that are required to be co-located.Konstruckt was contracted to do the programming for Dyson’s offsite call center, vendor selection (Architect and General Contractor), budget and schedule creation prior to building permit approval.
    • Confirm the project scope (business activities, FF&E, Information Technology, and number of staff), purchase a building, renovate/tenant improvement on the facilities, and move call center staff and equipment. Dyson worked with Architects and General Contractors.
  • Results